Top 5 Free Live Chat Software for Your Website 2024

Providing your visitors or customers with the best support is nowadays a important step for the growth of the business. One of the best way to increase your trust level among customer is by integrating a live chat feature for customer support on your website. Free Live Chat software features allows you and your customer to interact with your visitors in real-time, helping them solving their queries/doubts, resolves their issues or any site bug and guide them through their customer journey for free of cost.

Selecting the best live chat software can be a haptic process, especially with the options available online. To make it easier for you to choose, we have compiled with a list of the Top 5 Free Live Chat Software For Your Website. These software’s are not only powerful and feature-rich but also comes with free plans, making them accessible for businesses of all sizes.

Tawk.to

Overview

Tawk.to is one of the most widely used popular live chat softwares. It offers an impressive range of features for free and it’s also used by more than 3 million websites, making it a reliable choice for businesses looking for a strong and perfect live chat solution.

Key Features Of Tawk.to :

• Unlimited Staff Members : Tawk.to allows you to add an unlimited number of team numbers to handle the customers chat, makes it an great choice for all size of businesses.
• Customizable Widget : It also allows users to customize the chat widget to match it with your website design.
• Monitoring Visitors : Monitor visitors on your website through Tawk.to effiently in real time and initiate chats proactively.
• Ticketing System : You can convert your chats into the support tickets for follow-ups.
• Managing Through Mobile App : You can also manage your live chats directly through the mobile app available for both iOS & Android.

Pros Of Tawk.to

• Completely free with no hidden costs into it.
• Extensive customization options.
• Supports multiple languages.

Cons Of Tawk.to

• The interface can be difficult for beginners.
• Some of the advanced features requires third-party integrations.

HubSpot Live Chat

Overview

HubSpot Live Chat is an internal part of the popular HubSpot CRM platform. It provides a seamless integration with their suite of marketing, sales, and service tools. This makes it an excellent choice for businesses already using HubSpot’s ecosystem.

Key Features Of HubSpot

• CRM Integration : One of the best feature of HubSpot is to automatically transfer all the chats held in the HubSpot CRM.
• Chatbots : Use the chatbots to qualif leads and book meetings with your clients.
• Customizable Chat Widget : You can easily customize the chat widget according to your website design or brand colours.
• Visitor Targeting: Target many specific visitors based on their behavior and trigger personalized messages.

Pros Of HubSpot Live Chat

• Integration with the HubSpot CRM.
• Easy To Set It Up And Use.
• Rich set of features for lead generation and customer support

Cons Of HubSpot Live Chat

• Limited to users within the HubSpot ecosystem.
• Advanced features are costly.

Crisp Live Chat

Overview

Crisp is a user-friendly live chat software that offers a modern and intuitive interface. It’s designed to helps businesses provide excellent customer services and capture leads effectively.

Key Features Of Crisp Live Chat

• Real-Time Notifications: Receive notifications for new messages in real-time.
• Shared Inbox: Manage all customer conversations from various channels in a single inbox.
• Chatbot: Automate responses to common queries with chatbots.
• Knowledge Base Integration: Provide instant answers by integrating your knowledge base.

Pros Of Crisp Live Chat

• Sleek and modern user interface.
• Multi-channel support including email and social media.
• Robust chatbot capabilities.

Cons Of Crisp Live Chat

• Some advanced features are only available on paid plans.
• Limited customization options on the free plan.

JivoChat

Overview

JivoChat is an all-in-one business live chat software that allows users to communicate with your customers across multiple channels, including live chat, phone, email, and social media. It’s designed to streamline customer interactions and improve the overall customer experience.

Key Features Of JivoChat

• Multi-Channel Support: Interact with customers via live chat, phone, email, and social media (Facebook, WhatsApp, Telegram).
• Real-Time Visitor Monitoring: Monitor and engage with visitors in real-time to increase conversions.
• Integrated CRM: Manage customer information and track interactions with the built-in CRM.
• Customizable Chat Widget: Customize the appearance and widget of the chat icon to match your website’s branding.
• Mobile App: Stay connected and manage chats on the go with the mobile app.
• Chatbots and Automation: Automate responses to common queries and qualify leads with chatbots.
• Detailed Analytics: Track and analyze chat performance and customer satisfaction.

Pros Of JivoChat

• Supports multi-channel chat support.
• Intuitive and user-friendly interface.
• Strong mobile app functionality.
• Effective automation and chatbot capabilities.

Cons Of JivoChat

• Limited features on the free plan.
• Some advanced features requires more knowledge.

Chatra

Overview

Chatra is a live chat software designed to facilitate real-time communication with website visitors. It’s known for its simplicity and ease of use, making it an excellent choice for businesses looking to enhance customer support without any extra knowledge.

Key Features Of Chatra

• Real-Time Visitor List: See who is visiting your website and initiate conversations.
• Group Chats: Include multiple agents in a chat to resolve complex queries.
• Offline Messaging: Visitors can leave messages when you’re offline, ensuring no inquiries are missed.
• Typing Insights: See what visitors are typing before they hit send, allowing you to respond faster.
• Customizable Widget: Match the chat widget’s design to your website’s branding.
• Mobile App: Stay connected with customers on the go with Chatra’s mobile app.

Pros Of Chatra

• Simple and intuitive interface.
• Group chat functionality.
• Effective offline messaging.

Cons Of Chatra

• Limited features on free plan
• Some advanced features are available only on paid plans.

Conclusion On Top 5 Free Live Chat Software

Choosing the right live chat software for your website depends on your specific needs and goals. Here’s a quick recap to help you decide:

• Tawk.to: Best for businesses looking for a completely free solution.
• HubSpot Live Chat: Ideal for businesses already using HubSpot’s CRM and marketing tools.
• Crisp: Great for small to medium-sized businesses looking for an easy-to-use and modern solution.
• JivoChat: Suitable for businesses looking for a versatile multi-channel communication platform with strong mobile support.
• Chatra: Ideal for small to medium-sized businesses looking for a straightforward and effective live chat solution.

By integrating any of these top live chat software options, you can enhance your customer service, improve visitor engagement, and ultimately drive more conversions for your business. Remember to consider your business size, budget, and specific needs when making your choice.

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